Privacy Policy
Brilly Engineering Pty Ltd
Effective Date: 16/05/2025
Introduction
Brilly Engineering Pty Ltd (“Brilly Engineering”, “we”, “our”, or “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information in the course of providing our goods and/or services, which include 3D scanning, 3D modelling, drafting, manufacturing, and product supply. By contacting us, requesting a quotation, or engaging our services, you agree to the terms set out in this Privacy Policy. If you have any concerns or questions, you can reach us at eng@brilly.com.au.
Collection of Personal Information
We collect personal information that is reasonably necessary for us to deliver our services and conduct business effectively. This information is typically collected when you contact us directly via email, phone, or in person; when you request a quotation or scope of work; or when you engage our services. The types of personal information we collect may include your full name, business or company name, email address, phone number, business or mailing address, and project-related details. We may also collect billing and payment information necessary to complete transactions or issue invoices. In general, all personal information is collected directly from you unless it is unreasonable or impracticable to do so.
Sensitive Information
We do not collect sensitive information about you, such as information relating to health, racial or ethnic origin, religious beliefs, or biometric data, unless required by law or where you have provided express consent.
Use of Personal Information
The personal information we collect is used for purposes directly related to the delivery of our goods and/or services. This includes preparing quotations, scoping projects, issuing invoices, processing payments, fulfilling orders, responding to enquiries, and maintaining ongoing business relationships. We may also use your information internally to support our administrative processes, improve customer service, train staff, and maintain accurate business records.
Your personal information will not be used for unrelated secondary purposes unless we have obtained your consent or are otherwise permitted to do so under Australian law.
Disclosure of Personal Information
We may disclose your personal information to third parties where it is necessary for the effective delivery of our services. This could include subcontractors, courier services, or other external service providers who support our operations. In particular, we use the following third-party platforms to manage data and facilitate service delivery: Google Drive, Dropbox, Microsoft SharePoint, and Ostendo.
We take reasonable steps to ensure that any third party receiving your personal information does so in a way that complies with the Australian Privacy Principles and maintains appropriate data security practices. We may also disclose your personal information if required by law or where necessary to protect the rights, property, or safety of Brilly Engineering, our staff, or our clients.
International Data Storage and Processing
Some of the third-party services we use may be based outside of Australia. These include cloud-based platforms for data storage, file sharing, and business operations. While your data may be stored or processed in these international locations, we ensure that all service providers maintain privacy practices that are consistent with Australian law and take reasonable steps to ensure that your personal information remains protected.
Security of Personal Information
We take the protection of your personal information seriously and implement a variety of security measures to safeguard it. These include the use of password-protected systems, secure physical and electronic storage, and encrypted communications where appropriate. Sensitive data, including payment information, is transmitted using secure technologies such as Secure Socket Layer (SSL) encryption. Brilly Engineering does not store full credit card details on our systems. Our staff are trained to handle personal information responsibly and in line with industry standards and legal requirements.
Website Tracking and Cookies
Our website may use cookies and similar technologies to improve your user experience and analyse traffic. These tools help us understand how visitors use our website and allow us to optimise performance. We may also use third-party services, such as Google Analytics, to gather anonymised usage data. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
External Links
Our website may contain links to third-party websites that are not operated by Brilly Engineering. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit through links provided on our platform.
Data Retention
We retain personal information only for as long as it is needed to fulfil the purposes outlined in this Privacy Policy, or as required by legal and regulatory obligations. When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to ask for corrections if that information is inaccurate, outdated, or incomplete. To make a request, please contact us at eng@brilly.com.au. We may need to verify your identity before granting access or making changes. We will respond within a reasonable timeframe and explain any decisions to deny access or correction in accordance with the Privacy Act.
Direct Marketing
From time to time, we may use your personal information to send you updates about our services, project announcements, or company news. These communications may be delivered via email or other appropriate channels. If you do not wish to receive marketing messages, you can opt out at any time by contacting us at eng@brilly.com.au. We respect your preferences and will promptly update our records to reflect your request.
Data Breach Notification
In the event of an eligible data breach, as defined under the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable. Notifications will include information about the nature of the breach, the types of information involved, and recommended actions you can take to mitigate any potential harm. Our internal procedures are designed to quickly identify, assess, and respond to data breaches.
Employee and Contractor Information
This Privacy Policy primarily applies to our clients, suppliers, and website users. If you are an employee, contractor, or job applicant, different privacy arrangements may apply. These will be provided to you separately at the time of engagement or application.
Complaints
If you believe your privacy rights have been breached or that we have mishandled your personal information, you may lodge a complaint by emailing us at eng@brilly.com.au. Please include relevant details so that we can investigate thoroughly. We will acknowledge your complaint and aim to resolve it promptly and fairly. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au or calling 1300 363 992.
Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or directly to our clients. We encourage you to periodically review this policy to stay informed about how we manage and protect your personal information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we manage your personal information, please contact us at:
Brilly Engineering Pty Ltd
Email: eng@brilly.com.au
Website: https://brilly-eng.com.au
ABN: 90 647 064 695